Terms & Conditions
These policies exist to ensure clarity, fairness, and a smooth collaboration for both sides.
Cancellation Policy
A 30% non‑refundable pre‑payment is required to begin the project.
If the client cancels after work has begun, the pre‑payment covers the time already allocated and cannot be refunded.
Delivery Timeline Begins After Approval
The delivery timeline begins once the project scope, format, and source materials have been approved by both parties.
Approval received outside working hours or on non‑working days will be processed on the next business day.
Working hours are Monday to Friday, 12:00–20:00 (EET / UTC+2).
Client Responsibility for Source Material
The client is responsible for providing accurate and complete source material. Missing, unclear, or incomplete information may extend the timeline or require additional billing.
Client Responsibility for Final Deliverable
The client is responsible for the approval of the final Deliverable. Requests for changes on a delivered document will be billed as a new project.
Communication Channels
All project communication, update requests, and change requests must be submitted via email.
Requests sent through secondary channels (e.g., messaging apps) will not be considered official and may be ignored unless confirmed by email to ensure accurate tracking and pricing.
Scope Creep Protection
Any work requested outside the agreed project scope (additional pages, new sections, new features, or structural changes) will be billed separately.
Translation Pricing Applies to Final Word Count
Translation pricing is based on the final word count of the source text provided by the client.
Edits Require a New Update Package
Any edits that require correction or reformatting will be billed as a new update package.
No Rush Delivery on Translations
Rush delivery is not available for translation services.
Translations require accuracy, cultural nuance, and quality control, and therefore cannot be expedited.
Full Manual Updates Require Minimum Turnaround
Full manual updates require a minimum turnaround of one week due to the scope of review, rewriting, and quality assurance involved.
Delayed Feedback
Project timelines pause when awaiting client feedback. Delays in feedback may extend the delivery date.
Additional time required due to extended timelines may be billed, as it affects scheduling and availability for other clients.
Dormancy, Reactivation & Termination Policy
Dormancy
A project is considered dormant if there is no client communication for 5 business days after a follow‑up request.
Reactivation
If the client returns within one month of dormancy, the project may be reactivated without an additional prepayment.
However, the project will be placed in the next available slot, and the timeline will begin after any active projects are completed.
Termination
If there is no communication for one month, the project is considered officially terminated.
The initial 30% prepayment is non‑refundable, as it covers the reserved project slot, preparation time, and any work completed to date.
Any future work will require a new agreement, a new project start, and a new prepayment.
